• We require a minimum of 4 hours for our services before 5pm; all services after 5pm require a minimum of 3 hours.  Should you need less than this amount of hours, you will be billed for the minimum of 3 or 4 hours, depending on the  time of day.


  • If you cancel with less than 24 hours notice, you will be charged the equivalent of 4 hours of care. If you cancel with less than 4 hours notice, you will be charged for the entire amount of booked care, equal to a minimum of or greater than 4 hours of care. All booking of care, and canceling of scheduled care, is required to be done through Portland Nanny, not via your nanny.
  • If families need to cancel consecutive days in a row (2 or more days of care), they will be charged the $13 service fee.


  • Services provided by Caregivers who are employees or agents of Portland Nanny must be requested through our company via a channel of Portland Nanny's determination. The use of a Caregiver who is an employee or agent of Portland Nanny without arranging the visit through us is considered “theft of services” and may result in charges to the Client for fees that would otherwise have been due to Portland Nanny for the Services.  Should a nanny be released from Portland Nanny, for any reason, including own will, a Client may not use this Caregiver for a period of 1 year following her leave.  After 1 year departed from Portland Nanny, this Caregiver is then considered a free-agent.