FAQ

Two children playing with green and brown wooden toy animals and trees on a white floor, in a cozy room with a bed and a basket with a stuffed animal.

  • We proudly provide care throughout the Portland metro area! Availability may vary in certain cities, so if you're unsure whether we serve your neighborhood or need help finding a nanny nearby, feel free to reach out.

  • Create a Family Profile and then you will be able book a sit anytime through your profile!

    You can text/call 503-586-4775, or email us with any questions to booking@portlandnanny.com

  • If your sit has not been assigned, you can log into your profile and make those adjustments.

    If your sit has already been assigned to a nanny please reach out to booking@portlandnanny.com to avoid cancellation fees. (A $35 reschedule fee will apply)

  • You can cancel through your Family Profile, by emailing booking@portlandnanny.com, or texting us at 503-586-4775.

    All cancellations must be made more than 24 hours before start of sit.

    Any cancellations made 24 hours or less before care are charged at the full cost of the scheduled care.

  • No, our Nannies are not able to provide transportation for children while working with any of our families, for any reason or exception.

    If you intend to have a Contract Permanent Placement, where you directly employ the nanny, then yes they can!

  • For maintained/flex care and in-a-pinch sits, we work to match the same Nanny as much as possible, but our Nannies’ flexible schedules don’t always match the times a family needs care.

    Booking care in advance helps families chances of securing their favorite Nannies!

    Please note our Permanent Placement service can help you obtain a minimal number of Nannies for all your regular needs.

  • We require our Nannies to have at least two years of professional childcare experience (outside of caring for family) before applying with Portland Nanny.

    The hiring process includes interviews, current CPR certification, verifying at least 3 references, and a clean background check at a national level. We’re parents too, so we make sure we would feel confident leaving our little ones in their care.

    We look for excellence every step of the way, and once a Nanny comes on board, we do regular check-ins and welcome family feedback to ensure our Nannies are of the highest quality!

  • We have a lot of different requests and family situations, so we likely have the Nanny for the care you need. You can email us with any special and specific requests to booking@portlandnanny.com, or send a text to 503-586-4775.

  • The following Holidays, our office is closed but on call for emergencies & your last-minute care needs.

    New Years Day

    Easter Sunday

    Memorial Day

    Juneteenth

    Independence Day (4th of July)

    Labor Day

    Thanksgiving & Black Friday

    Christmas Eve & Christmas Day

    New Years Eve